Podcast: Why Business Owners Should Care About IT

A Summary of What You’ll Learn in this Podcast:

A Conversation with SUURV Technologies

Small and mid-sized business owners wear many hats. Behind the scenes, companies face growing pressure to stay compliant with regulations, manage security risks, plan for scalability, and keep technology running smoothly. That’s why more business leaders are starting to see IT not just as an expense, but as a powerful tool for growth and security.

Kiran Powers of Global Business Advisors, who hosts The Right Seat Podcast, recently sat down with Steve Jordan, co-founder of SUURV Technologies. They explore why IT should be more than just an afterthought—and how the right IT partner can actually help businesses grow faster and with more confidence.

“IT should never be just about fixing what’s broken,” Steve said. “It’s about creating a strategy that prevents problems, ensures compliance, and supports growth.”

The Shift from Reactive to Strategic IT

Kiran opened the discussion with a critical observation: many business owners only think about IT when something goes wrong—when email goes down, a server crashes, or a cyberattack hits.

“Most business owners are reacting to problems instead of preparing for them,” Kiran noted. “How do you help shift that mindset?”

Steve responded by explaining SUURV’s emphasis on strategic planning:

“We walk into every new engagement with a plan—not just for today, but for where the business is headed. That includes regular business reviews, risk assessments, and long-term IT roadmaps.”

This proactive approach is especially critical in industries like healthcare, finance, and legal services, where data security and regulatory compliance are non-negotiable.

Risk Management and Compliance

One of the key areas SUURV helps clients with is risk mitigation and compliance. For regulated industries, failing to comply with data security standards like HIPAA, CMMC, or SOC 2 can lead to fines, legal issues, and reputational damage.

“We had a client who came to us after failing an audit,” Steve shared. “We did a gap analysis and developed a 12-month roadmap that brought them back into compliance and reduced their security risk.”

“It’s not just about technology. It’s about understanding what the business needs to do to stay secure and compliant,” Steve said.

Kiran added that business owners often underestimate how quickly a compliance issue can turn into a crisis:

“I’ve seen people lose contracts or damage relationships with clients because of small, overlooked security gaps.”

Hardware Procurement That Aligns with Strategy

The conversation also turned to hardware lifecycle management and procurement—something many businesses overlook until systems start to fail.

“Too many companies run outdated hardware until it breaks. But when you wait that long, you’re not just losing time—you’re losing productivity, and you’re exposing yourself to serious vulnerabilities,” Steve warned.

SUURV helps clients manage procurement with a strategy that ensures systems are updated on a sustainable, budget-conscious schedule. This includes maintaining asset inventories, warranty tracking, and aligning new hardware with software requirements and business needs.

“We help clients forecast those needs and budget accordingly. There’s no last-minute panic—just a smooth upgrade cycle,” he explained.

Co-Managed IT and Strategic Partnerships

Not every business wants to fully outsource IT. Some have in-house teams that need support. That’s where co-managed IT comes into play, a model SUURV uses to enhance internal capabilities rather than replace them.

“We don’t walk in and take over. We complement what’s already working and bring the strategic guidance that’s often missing,” Steve explained.

Kiran emphasized how rare it is to find providers willing to take that approach:

“That’s what I really admire. You’re not trying to sell people something they don’t need. You’re looking for the right fit—for both sides.”

Steve nodded: “If we’re not aligned on values, transparency, and long-term thinking, it’s not a good partnership. We’re not in this to make a quick buck—we’re here to help you grow safely and securely.”

A Relationship Built on Trust

Near the end of the episode, Kiran paused to reflect on SUURV’s values and the relationship they’ve built:

“The partners we invite on this podcast are ones we trust. You guys are family people with real integrity, and that matters when you’re recommending IT providers to business owners.”

Steve thanked Kiran for the trust and closed with a message to business leaders:

“If you’re still thinking about IT as a fix-it service, it’s time to think differently. Every decision you make around technology has an impact on risk, on compliance, on growth. Let’s build something smart—together.”

What Sets SUURV Technologies Apart?

At its core, SUURV is about relationships. Steve and his co-founders didn’t come from traditional IT backgrounds—they came from business ownership. They understand firsthand how frustrating it is to deal with vendors who are more focused on tools than outcomes.

“We’re not just here to push software or fix laptops,” Steve explains. “We take the time to understand your business, your goals, your culture. Then we build a technology roadmap that supports those things.”

From the initial consultation through ongoing support, SUURV makes the process clear, collaborative, and aligned with business priorities. Their clients aren’t just buying support—they’re gaining a strategic partner.

What Should Business Owners Look For in an IT Provider?

Steve recommends asking three simple questions:

1. Do they understand my business, not just my tech? A provider should ask about your processes, goals, and pain points—not just your devices.
2. Can they explain things clearly? If you constantly feel confused or in the dark, you probably have the wrong provider.
3. Do they make life easier or more complicated? IT should reduce stress, not add to it. Look for a partner who brings clarity and responsiveness.

Why Does SUURV Prioritize Values and Relationships?

Throughout the conversation, one theme was clear: SUURV’s approach is rooted in trust and long-term partnership. Kiran pointed out that SUURV was chosen for this podcast precisely because of their reputation for integrity and value alignment.

“Business is personal,” Steve said. “We work with people we care about and take pride in becoming an extension of their team.”

Kiran emphasized this point by highlighting the character of SUURV’s leadership team: “These are genuinely good-hearted people—family-oriented, mission-driven, and invested in their clients’ success.”

Final Thoughts

The conversation between Kiran and Steve makes one thing clear: business success today depends on more than just great products or services—it depends on smart, secure, and strategic use of technology. From risk mitigation to compliance, from procurement to planning, SUURV Technologies brings the tools and mindset to help businesses thrive.

IT isn’t about gadgets—it’s about growth. Businesses that treat IT as a strategic asset, not a necessary evil, are the ones that thrive in today’s digital world.

Whether you’re just starting out or scaling up, the right technology partner can help you reduce risk, boost productivity, and create a stronger foundation for the future. As Steve puts it, “You don’t have to figure it all out alone. That’s what we’re here for.”

If your business is feeling the pressure of unmanaged tech—or if you’re simply looking to get ahead—reach out to SUURV Technologies and discover what a true IT partnership looks like. Simply call (210) 874-5900 or fill out our contact form by clicking here.