CLIENT SUPPORT
10300 Heritage St. Ste 200, San Antonio, TX. 78216
MSP

How we are different.

First, there are no contracts for our service. Yes, you heard that correctly... no contracts! Our clients stick with us, not because they are legally obligated, but because we add tremendous value to their business.

Most technology companies claim they are different from everyone else. Our distinction is that we really are. Furthermore, we’d like to prove this by offering you a comprehensive set of services featuring these characteristics:

  • No risk
  • No hassle
  • No contract

You will be amazed by how quickly we can turn your company's IT infrastructure and strategy in the right direction. Here’s how.

The Basics of What We Do.

We are a fully accredited and full-throttled Managed Service Provider (MSP). The MSP you need should provide and perform these basic IT functions... at a minimum.

Computer Monitoring

Managed Anti-Virus

Cloud Backups

Application Support

DNS Network Filtering

Third-Party Patching

Server Administration

Proactive Remediation

OS Patching

Unlimited Remote Support

Network Configuration & Monitoring

Remote Desktop from Anywhere

Our Superpowers – It’s in the DNA. 

Ladies and gentlemen, please allow our SUURV team to introduce to you... wait for it... the Virtual Chief Information Officer (vCIO) and the Technology Alignment Manager (TAM). They have all the superpowers your business needs. Our super-skilled team of vCIOs and TAMs will support your day-to-day IT operations, but that’s just the beginning. Not only are they dedicated to the success of your technology plans, they are also passionate about the success of your business. Bottom line, they can help you outmaneuver and outperform your competition.

Here’s what we’ve discovered, and you’ve probably experienced it too. Just because one department in a business is successful doesn't mean the whole business is healthy. We know how to diagnose those critical pain points and implement the best technological solutions. This we know to be true. Supercharge the technology of your company, and you will achieve your goals and empower VISION.

How and Where to Begin

A journey of 1,000 miles begins with a single step! In other words, all great achievements have humble beginnings. The first step in your journey may be what inspired you to be here at this very moment. Are you asking questions like: “What is my business missing?” “Is there a better way to get things done?” At SUURV, we discuss questions like these with curious-minded people all the time. We believe the steps below will help you navigate and drive your business to achieve technological success.

Every Fortune 500 company exists for one reason—each workflow process is fused with cutting-edge technology. Resistance is futile... It’s simply a  reality that you chose to implement that technology or become obsolete.

~ David McLennan

STEP 1

Connect
We love chatting with business leaders. In just 15 minutes, you may experience a few “eureka” insights, and these could be gamechangers for your business. We have been fine tuning our tech to be of great benefit to people like yourself for years now. So, let’s have a strategic discussion about your business plan and goals.
Call, Text or Email us anytime!

STEP 2

Discover
Our discovery meetings are where the real magic begins. We are the experts of internal/qualitative research. Our clients have often described these meetings as “exciting,” “eye-opening,” “mind-blowing,” and “FUN!” First, we listen to your goals and dreams about the future. Then we will introduce technological solutions that will empower your company with the resources to transform those dreams into reality. After everyone is on the same page and decides to move forward, we then enter into an official agreement and continue with the assessment phase.

STEP 3

Assess
During the assessment phase, (usually lasting one week), all department heads will meet with your new vCIO and TAM. They will present their analysis from the qualitative research conducted in step two, then use their superpowers to examine your IT infrastructure, security policies, staff, and business plan—basically every asset that is mission critical to future success. The vCIO and TAM will create a visual roadmap depicting how all company resources are strategically aligned. This will include a S.W.O.T. analysis of the company’s Strengths, Weaknesses, Opportunities, and Threats.

STEP 4

Launch
The vCIO and TAM will ignite the engine that launches your personalized Strategic Plan. The plan will achieve liftoff based on steps completed earlier:

• Information from the qualitative research
• Inclusion of all mission critical assets
• Creation of the company roadmap
• Recommendations from the SWOT analysis

In addition, the service launch of this plan also includes onboarding the helpdesk, training your employees, initiating support of your IT 24/7, and addressing the issues discovered during the assessment phase.

STEP 5

Refine
During this step we focus on three things. First, we will collect data from the ongoing support of your IT—all items listed under “The Basics of What We Do.” This data will enable us to fix things before they break and keep your systems up and running smoothly. Second, SUURV will conduct monthly audits to ensure that your company stays aligned with the goals and standards set for your company. Third, the vCIO and TAM will schedule strategic planning sessions with your department heads and C-Suite on a quarterly basis. The purpose of these meetings is to discuss pain points, remediate all issues, and set goals for the next quarter.

We believe these five steps will give you the edge over your competition, improve efficiencies, and lay the groundwork for success!
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