Collaboration vs. Isolation
John Donne, the 17th century poet, once said, “No man is an island...” Yet, many IT professionals are operating in isolation... kind of like the character Tom Hanks played in the 2000 survival film, “Castaway.” His only support was a volleyball affectionately named Wilson. Spoiler alert, one drowned, while the other barely survived.
A dedicated (isolated), in-house IT technician can be an asset to your company when dealing with immediate technology needs. However, IT issues are often complex and challenging—larger than one person can handle on their own. Many in-house IT techs struggle to keep their heads above the water or find themselves dealing with issues outside their wheelhouse. Perhaps there just isn’t enough time in the day for them to tackle every issue. They often must choose between jumping into one BIG fire... or scurrying about to extinguish many LITTLE fires. Juggling these responsibilities can be overwhelming, which in turn, can lead to critical infrastructure falling through the cracks, or even worse, employee burnout.
Adding Capacity Mitigates Risk
Adding a team of IT professionals alleviates some of these burdens from the in-house IT staff. The increased capacity will also help cover any knowledge gaps that may be present. Even the most highly qualified techs have niches in which they are not entirely proficient or confident. Smart companies know it pays to mitigate these risk factors before disaster strikes. The opportunity to lean on a team for help can be an invaluable asset, not only for the internal IT professional(s), but to the company as a whole.
For small businesses that don’t have IT staff, SUURV will become your IT department. Instead of paying a monthly salary for one employee, you can have an entire team at your disposal 24 hours a day, 7 days a week. We solve everything from minor to complex IT issues. This frees up time for you to focus on your company’s goals and growing your business. If you feel like you're drowning, call us. We can get you off that deserted island.